Fonolo

JULY 5, 2023

Sometimes, public perception of a whole industry can change — we’ve seen this recently with dairy, cereals, and meat-free alternatives. We have much more detailed information about surveying later in this blog. You can use this to resolve customer service complaints that have been missed — and even create brand evangelists.

Surveys 104

Surveys Brand ambassadors Sales Upselling 104

aircall

MARCH 12, 2021

Consumers value businesses that are willing to go above and beyond the standard to give them a good customer experience. If your call center treats your customers well, they’ll become loyal brand ambassadors for your company—potentially increasing sales and widening your reach. Diduenjoy : Automated surveys.

Call Center 62

Call Center Metrics First call resolution call center software 62

SharpenCX

JULY 28, 2021

Based on the average salary of your agents , a 100-agent call center with an industry-standard turnover of 45% means turnover costs of up to $4.8M. In their survey, an employee’s “intent to leave” decreased when they felt they were being paid fairly and favorably. They’re more willing to stay in their roles. Win-win-win!

Call center experience 67

Call center experience Call Center Brand ambassadors Morale 67

Fonolo

AUGUST 25, 2020

There are many ways you can listen and learn how customers perceive your brand, but the easiest way is to simply ask them! Creating a consumer perception survey is the first step — here’s everything you need to know so you can find out what customers really think of your brand. Types of Customer Perception Surveys.

Surveys 119

Surveys Brand ambassadors Feedback Best practices 119

Tethr

OCTOBER 2, 2020

Are our customer interactions creating happy customers, loyal brand ambassadors? You can switch the Time axis out for many other measures to paint the picture of our customers’ experience, including by industry, team, channel or platform or touchpoint in the customer journey. What could have made it so?”.

Customer effort 109

Customer effort Customer Care Coaching Surveys 109