SharpenCX

JULY 28, 2021

Paying agents fairly was on her list. . >> Listen Now: How People and Process Power Better Customer Service (with Laura Sikorski). Based on the average salary of your agents , a 100-agent call center with an industry-standard turnover of 45% means turnover costs of up to $4.8M. Pay well to decrease turnover. Win-win-win!

Call center experience 67

Call center experience Call Center Brand ambassadors Morale 67

Fonolo

JULY 5, 2023

This is the best way to prevent damage and creates a very personal, attentive service. The best way to approach customer service is to be proactive: solve a problem before a customer notices and their respect and appreciation of your brand will get a massive boost. And support it with world-class customer service.

Surveys 104

Surveys Brand ambassadors Sales Upselling 104

Tethr

OCTOBER 2, 2020

In a forever pandemic-changed world where the quality of your company’s customer service and experience means the difference between surviving or thriving, you may be hearing more about the Effortless Experience framework for mitigating customer disloyalty. And a customer’s journey (a.k.a.

Customer effort 106

Customer effort Customer Care Coaching Surveys 106