ViiBE Blog

AUGUST 17, 2021

CEM helps organizations with creating and maintaining long-lasting client relationships not just with the company’s products and services, but to the brand as a whole. CEM can sustainably turn your customers into brand ambassadors.

Customer Experience 52

Customer Experience Management Automotive Brand ambassadors 52

Solvvy

OCTOBER 25, 2022

Knowing how satisfied your customer base is with your business overall is valuable information. While overall satisfaction provides insights into customer loyalty and future purchases, it also gives you an idea of the “brand ambassadors” engaged in word-of-mouth marketing. . Customer service KPIs include: .

Surveys 62

Surveys Benchmark Metrics Brand ambassadors 62

SmartKarrot

MARCH 22, 2022

Customer-focused engineering is all about keeping customers at the nucleus of your plans and efforts. This ensures that customers’ expectations are met at every step including customer support. Following the process also helps improve your customer responsiveness. .

SaaS 10

SaaS B2B Advertising Brand ambassadors 10

aircall

NOVEMBER 17, 2016

In 2017, customer service trends will continue to drive success. Customer service is the new marketing, don’t you know? Some customer service trends will fall by the wayside, others will be increasingly decisive. Moreover, mobile support has grown in importance to surpass desktop as a channel.

Customer Service 54

Customer Service Self service Brand ambassadors virtual call center 54

Solvvy

SEPTEMBER 17, 2022

Gartner research reveals that 62% of millennials and 75% of Gen Z customers would rather refer to YouTube videos or search a topic on an online community to find answers rather than wait on hold to talk to a customer support agent. Furthermore, those sites may paint your brand in a negative or unflattering way.

Customer Service 62

Customer Service Self service Engineering Customer Support 62