CSM Practice

MAY 22, 2022

The recurring revenue model of the B2B SaaS industry pushes the Customer Success teams to retain and expand the existing customer base. But, customer retention and expansion are no joking matter! Without a proper framework or strategy, it is impossible to attain these goals. . There is no stability without a framework.

Brand ambassadors 59

Brand ambassadors SaaS B2B Customer retention 59

aircall

JUNE 30, 2021

For one thing, it sends new customers emails to share tips on properly setting up the product. As simple as this strategy is, it’s proven to be so effective that Ring’s online sales in the United States increased by 180% in December 2020. Calculating customer retention is a fairly straightforward process. Starbucks has 19.3

Customer retention 62

Customer retention Customer advocacy Wait times Brand ambassadors 62

SmartKarrot

APRIL 5, 2022

Prepare clear executive-level presentations for the team and senior management highlighting customer retention, adoption, and growth. Identify risks to long-term customer retention and employ strategies to remove roadblocks and deliver success. Role: Director, Customer Success – Atlas. Apply here: [link].

Brand ambassadors 19

Brand ambassadors Customer advocacy Customer retention Enterprise 19

SmartKarrot

OCTOBER 8, 2021

Create and implement a customer success strategy focused on customer onboarding, activation, and retention. Design KPIs and key results to measure progress towards strategic customer success goals. Collaborate with the Product team to ensure client feedback is aligned with product development priorities.

Brand ambassadors 3

Brand ambassadors Upselling Customer advocacy Accountability 3

SmartKarrot

OCTOBER 12, 2022

Customer account journey for B2B organizations can help with this. . The B2B customer experience is affected by various touchpoints throughout the customer account journey. When developing your customer service and marketing strategies, it is crucial to comprehend this complexity. Then comes the adoption stage.

B2B 10

B2B Accountability Brand ambassadors Customer advocacy 10

SmartKarrot

MAY 19, 2022

While the onus of ensuring customer success falls on customer success teams, it is important to notice that all teams play an important part. Customer success teams are responsible for successful onboarding of the customers, reducing churn, increasing customer advocacy , and ensuring customer lifetime value increases.

Customer centricity 10

Customer centricity Brand ambassadors B2B Customer advocacy 10