Brand ambassadors Coaching Metrics Upselling 
24-7 InTouch
FEBRUARY 25, 2020
The more collaboration with brand partners, the better. Incorporating client-specific training materials and activities into our training program is how we develop true brand ambassadors with our agents. For many retail brands, this includes product displays and store fronts. Training Considerations Should Include: .
SmartKarrot
OCTOBER 22, 2021
Holds direct responsibility for identifying opportunities and closing additional revenue from assigned clients, including upselling and cross-selling of related services; accountable for client renewal and retention results. Accelerate customers’ time-to-value through consultative outreach and coaching.
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RapportBoost
DECEMBER 26, 2018
Technology can be leveraged to help contact center leaders better understand chat conversations and make decisions based on both their brand guidelines and what drives successful chat outcomes like sales, renewals, upsells, and customer satisfaction. Match the metrics with the channel. These often mask successes and failures.
Integrity Solutions
MAY 23, 2023
Because mindset plays a significant role in what a salesperson is willing to do, training has to address these potential barriers and managers must be able to coach to the issues as well. Salespeople have to buy into the brand they represent because buyers will pick up on if they don’t. Know your audience.
JustCall
APRIL 22, 2022
Deliver high-value customer service by consistently tapping into not only quantitative but qualitative customer metrics. Loyal customers today could be brand ambassadors tomorrow. Loyalty is a brand”. Build well-rounded customer service with rep training and coaching . Satisfaction is a rating. Shep Hyken.
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