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From a Lead to a Brand Ambassador: A Customer’s Journey

Etech GS

It’s clear that good old word-of-mouth marketing comes off as more genuine and persuasive, which is why it’s extremely important to wow your leads and nurture them into becoming first your die-hard customers and finally your brand ambassadors. But how will you do that? Amaze Them With Your Offer . They should feel heard and valued.

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Taking Customer Service From Good to Great!

CSM Magazine

The experience a customer has while interacting with your brand is the oil that keeps the engine running. How people are treated, from the moment they walk into your doors, on your website, or contacting your call center, determines how much money they will spend. Do it right, and they will spend thousands. About the Author.

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Missed Calls: The Real Impact on Your Business

aircall

In this digital age you might have assumed that emails or perhaps even social media messages had already overtaken the phone but in actual fact, around 80% of the enquiries that your business receives are still likely to be in the form of telephone calls. Roughly 85% of people whose calls are not answered will not call back.