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From a Lead to a Brand Ambassador: A Customer’s Journey

Etech GS

It’s clear that good old word-of-mouth marketing comes off as more genuine and persuasive, which is why it’s extremely important to wow your leads and nurture them into becoming first your die-hard customers and finally your brand ambassadors. But how will you do that? Amaze Them With Your Offer . They should feel heard and valued.

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Missed Calls: The Real Impact on Your Business

aircall

In this digital age you might have assumed that emails or perhaps even social media messages had already overtaken the phone but in actual fact, around 80% of the enquiries that your business receives are still likely to be in the form of telephone calls. Roughly 85% of people whose calls are not answered will not call back.

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Taking Customer Service From Good to Great!

CSM Magazine

They were made to feel that they were nothing more than a person occupying a seat. The experience a customer has while interacting with your brand is the oil that keeps the engine running. The receipt was placed in my bag, and the cashier moved onto the next person. They get the beverage of their choice and a bag of pretzels.