Callminer

AUGUST 1, 2017

Most call centers struggle with efficiency at one time or another. And because efficiency is directly tied to minimizing overhead costs in the call center, it’s a prominent challenge. Meet Our Panel of Contact Center Experts: . Tyler Riddell. Nothing slows down the efficiency of a call center more than poor call traffic distribution. Alex Tebbs.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

SmartKarrot

DECEMBER 10, 2020

The thing about sales trends is that they can be both your friend and foe at the same time. In fact, according to a recent study , 49% of the best-performing sales teams use a centralized CRM tool as an important part of their communications. Bond of AI and Sales . However, not all is lost. CRM couple with Sales – a great duo .

Sales 10

Sales CRM Analytics SaaS 10

Branch Mesenger

MARCH 20, 2018

He's a New York Times and Wall Street Journal best selling author and prolific public speaker and expert on all things customer service and customer experience. He's a New York Times and Wall Street Journal best selling author and prolific public speaker and expert on all things customer service and customer experience.

Customer Service 48

Customer Service Airlines Technology Upselling 48

JustCall

APRIL 5, 2022

And why do they matter? And that’s what we’ll discuss in this blog post: VoIP software and VoIP benefits. Why choose VoIP after all? What are some important VoIP benefits? The pandemic brought a big shift in consumer behavior. Click to jump directly to the benefits of VoIP ). What’s wrong with staying traditional?

voip 40

voip Interactive Voice Response Analytics Sales 40