tag US based Customer Support Outsourcing Blog Related Topics 
TeleDirect
MARCH 9, 2023
Without excellent customer service, you can’t expect to go very far. After all, when customers don’t feel heard or respected, they’ll take their business elsewhere. As business owners, you know this must be avoided at all costs—but developing an excellent customer service strategy can be challenging. Based BPO Companies U.S.-based
BlueOcean
JUNE 13, 2019
We talk a lot in this blog forum about partnership and who you should choose as an outsourcer contact center partner, but where you choose to outsource to is almost as important an element in the procurement process. Agents must be able to speak the same language as your customers – and not only in a literal sense.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Anexa BPO
SEPTEMBER 18, 2020
In the past, we’ve spoken at length about the significance of incorporating Spanish-speaking employees into customer-facing departments – and at the risk of sounding like a broken record, this is an extremely important topic worth discussing. The Basic Principle Behind Multilingual Support. . The Hispanic Market is Growing.
Kayako
OCTOBER 29, 2015
The customer support rep role has travelled the world and back. It’s taken many different forms from outsourced, to remote work, and now it’s back to the office. We had two main offices before our London team was even born, and we are in no way outsourced (if anything, we’re offshored to Europe!).
Customer Service Life
AUGUST 20, 2019
This article was originally published on the FCR blog in partnership with my colleague, Travis Wild on June 18, 2019. One of the cool things about working in outsourced customer service is the opportunity to learn about a wide variety of industries, tools, and technologies. Click here to read the original post.
aircall
NOVEMBER 2, 2017
Do customers abandon your phone support lines more frequently than you’d like? Shifting the criteria to solely account for scenarios an agent can control will not only make your numbers look better, it will give you a more relevant metric to base management decisions around. You can only reduce customer queue time so much.
aircall
NOVEMBER 2, 2017
Do customers abandon your phone support lines more frequently than you’d like? Shifting the criteria to solely account for scenarios an agent can control will not only make your numbers look better, it will give you a more relevant metric to base management decisions around. You can only reduce customer queue time so much.
Expert insights. Personalized for you.
62 
Let's personalize your content