Hodusoft

APRIL 26, 2023

Metrics to Measure the Performance of Your Virtual Call Center “A useful metric is both accurate and aligned with your goals. Managing a virtual call center is not easy. Only the right metrics can tell you if things are working in your call center or not. Read on to gain valuable insights.

virtual call center 52

virtual call center Call Center Metrics call center software 52

Noble Systems

MAY 4, 2021

We get a lot of questions about managing contact centers, building successful customer contact strategies, and how new technologies can help impact the customer experience. In this blog series, we’ll take a look at some of the questions that we hear most often when talking with customers. The Contact Center was the next evolution.

Contact Center 98

Contact Center Call Center Technology Interactive Voice Response 98

Nicereply

NOVEMBER 16, 2022

Sending surveys sent right after a support interaction increases your chances of getting a response, be it Customer Satisfaction (CSAT) and Net Promoter Score (NPS) surveys. With Nicereply , you can add a survey to every agent’s email signature, meaning customers can provide constant feedback. Example: Helpjuice, Stonly.

Management 98

Management Analytics Feedback Surveys 98

Noble Systems

MAY 4, 2021

We get a lot of questions about managing contact centers, building successful customer contact strategies, and how new technologies can help impact the customer experience. In this blog series, we’ll take a look at some of the questions that we hear most often when talking with customers. The Contact Center was the next evolution.

Contact Center 52

Contact Center Call Center Technology Interactive Voice Response 52

Callminer

AUGUST 6, 2019

Use the software to improve service. Virtual call center software typically allows the call center manager to run through the call logs at the end of the business day to track the number of calls made by each call center agent. Does the solution feel natural?

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

Don’t send an annual survey to see if they’re satisfied with your products, contact center or delivery performance. Talk to them regularly at key points in your relationship with them – when they’ve made a purchase, called your contact center or canceled an order.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

Global Response

MAY 1, 2023

Some of the services an outbound call center may offer include: lead generation telemarketing audience surveys upselling and cross-selling customer success and clienteling While outbound call centers are less crucial than inbound call centers, they still play an important role for many businesses.

Call Center 62

Call Center Multichannel virtual call center outsourcing 62