customer sure

JUNE 19, 2022

In this blog we’ve talked many times about the importance of responding to customers. when they give you feedback. Acknowledging customers’ experience and where necessary telling them what you are going to do ( and doing it ), will immediately get you significant kudos. The good news is…. You don’t need to do this.

Feedback 62

Feedback B2C Morale Customer centricity 62

Taylor Reach Group

MAY 1, 2020

In a recent post, we looked at the cost of providing a poor Customer Experience (CX). Research suggests the cost of providing bad CX is climbing rapidly, from $20 Billion USD annually in 2013 to $62B in 2016 ( Forbes-Hyken ) to $83B in 2017 ( Customer Think-Jaiswal ). By Peg Ayers. Not at all.

Consulting 140

Consulting Consulting Surveys Feedback 140

delighted

MARCH 9, 2021

Exceptional customer service turns new customers into promoters and promoters into returning loyalists. Let’s take a look at additional data behind why improving customer service should always be a foundational business goal. We’ll also provide some tips on building an impeccable customer service strategy.

Customer Service 59

Customer Service Self service Surveys Feedback 59

inmoment

MARCH 24, 2020

The coronavirus pandemic has done more than upended how brands communicate with customers—it has completely changed the lives of customers across the globe. There are several means by which brands can communicate their commitment to squashing the coronavirus to customers.

Feedback 40

Feedback Best practices Personalization Customer Experience 40

customer sure

NOVEMBER 26, 2014

We’re also starting to find that some customers leave the competitors and come and join us. Outstanding Customer Service. Customers of large companies can feel helpless. We on the other hand can help customers on their terms, be sensitive to their needs & preferences and we can do it very quickly. Good one guys.”.

Surveys 97

Surveys Feedback Marketing Benchmark 97

Playvox

MARCH 21, 2024

When customer interactions are the heartbeat of business operations, one crucial factor often takes center stage – agent morale. The well-being, satisfaction, and motivation of your frontline staff play a pivotal role in shaping the customer experience. Agent morale can also be impacted by inconsistent feedback on performance.

Morale 90

Morale Contact Center Quality management Coaching 90