NICE inContact

AUGUST 30, 2016

This year’s inContact User Conference (ICUC) is almost one month away and we want to prepare you for the extensive learning opportunities, networking and fun that are about to take place! ICUC is consistently an industry standout and this year is no exception. Please note: You must register online for these sessions.

Customer Experience 78

Customer Experience Best practices Contact Center Feedback 78

NICE inContact

OCTOBER 22, 2018

Building for the Future: CX in the Cloud is packed with real world lessons learned from a panel of seasoned contact center experts. What better way to learn about the benefits of moving contact center technology to the cloud than from the companies employing these solutions. TechStyle Fashion Group.

contact center solutions 48

contact center solutions Cloud contact Contact Center Technology 48

AWS Machine Learning

NOVEMBER 22, 2023

Now all you need is some guidance on generative AI and machine learning (ML) sessions to attend at this twelfth edition of re:Invent. In addition to several exciting announcements during keynotes, most of the sessions in our track will feature generative AI in one form or another, so we can truly call our track “Generative AI and ML.”

Engineering 108

Engineering Best practices APIs Government 108

Netomi

JANUARY 5, 2022

This is especially true in the customer service industry. At Netomi, we deeply care about improving the customer experience. At Netomi, we deeply care about improving the customer experience. Customer service leaders come in all shapes and sizes. Adrian Swinscoe. Aimee Lucas. Annette Franz. Arie Goldshlager. Barry Dalton.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Fonolo

SEPTEMBER 18, 2018

It’s a term with multiple meanings, all of which are central to the future of commerce, customer service and, more broadly, how people and companies are going to interact in the future. Chris popularized the term “conversational commerce” in a widely-read blog post a few years ago, so some say he “coined” the phrase.

Contact Center 65

Contact Center Advertising Big data Call Center 65

ViiBE Blog

JANUARY 22, 2021

This week, ViiBE co-founder and CEO Marc Prempain was pleased to participate in a live Q&A with Zendesk Startup Centra l where he discussed how ViiBE’s web technology has revolutionized remote assistance, and where industry trends are leading this technology. Scroll down to view the full transcript of the interview below.

virtual call center 52

virtual call center Technical Support Engineering Self service 52

ProProfs Blog

OCTOBER 25, 2021

In this blog, we will understand the growing importance of collecting customer feedback, discuss some must-have features, and explore over 40+ customer feedback software. Today’s competitive business market is overflowing with top brands fighting neck to neck to stay on top. Are you looking forward to a new product feature? .

Feedback 148

Feedback Surveys Enterprise Analytics 148