VirtualPBX

OCTOBER 11, 2023

Guest Blog From Sphinx Solution VoIP , a technology that allows you to make calls over the Internet, has been steadily transforming global communications for the past decade, unlocking significant ROI in communication for businesses worldwide. But, though the positives may be clear in theory, what is the concrete impact on business?

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voip Accountability Customer retention Technology 104

aircall

FEBRUARY 5, 2021

Knowing the purpose of your call center and evaluating call metrics will help you determine your call center’s needs. . The Importance of Call Center Integrations. If you’re setting up a sales call center, you’ll want to choose the right call center software integrations to coincide with your call center’s purpose. .

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Call Center Average Handle Time call center software CRM 62

JustCall

MARCH 23, 2021

In this blog post, we will help you answer all these questions. Meanwhile, legacy phone systems bound by copper wires are redundant today. Meanwhile, you can always listen to call recordings and keep an eye on other call center metrics and KPIs on the analytics dashboard. CRM and Business Tool Integrations.

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voip Interactive Voice Response CRM Analytics 98

aircall

JUNE 11, 2021

Believe it or not, one glass fiber thread with a circumference equal to a human hair can carry the same amount of voice traffic as thousands of copper wires. Implement CRM integrations that leverage call tags and insight cards. Use call center analytics to monitor your first-call resolution rate and other metrics.

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voip APIs Call Center Telecommunications 62

aircall

AUGUST 13, 2021

PBX phones transmit via copper lines connected to a Public Switched Telephone Network (PTSN). The copper wiring carries a modulated analog voice signal in the form of electrical pulses. Third-party integration with over 80 business solutions. Integration Features. Why Is Aircall the Best VoIP Provider? Call whispering.

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voip Interactive Voice Response APIs Call Center 62

JustCall

APRIL 5, 2023

This blog dives deep to pull out insights that help you choose. Further, businesses that find their preferred integration missing can contact the JustCall engineering team to request a new integration. World of Integrations JustCall offers integrations with 100+ CRMs , helpdesks, collaboration platforms, and productivity tools.

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Interactive Voice Response Contact Center APIs Analytics 52

aircall

APRIL 22, 2022

In simple terms, these legacy phone systems send electric signals through copper wires to the phone system. Transmits voice signals over copper wires. Additionally, many cloud-based VoIP phone systems have the capability to integrate and connect with other software business tools, streamlining your business functions. .

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voip Interactive Voice Response Call Center Sales 62