Blog Contact Center Upselling voip 
Babelforce
JUNE 3, 2021
There are a lot of benefits to upselling. Upselling is great. That’s not always easy – but we’re going to look at 7 tried and true techniques that will make your upselling as effective and as sustainable as possible. In this post: What is upselling? First, what is upselling? Upselling isn’t always done well.
InGenius
APRIL 1, 2020
As technologies have evolved and customer expectations have increased, the contact center has become a much different place than it was 20 years ago. As a result, it makes sense that contact centers would change their approach to how they service their customers. The different types of contact center.
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Global Response
JULY 17, 2023
When you’re managing your call center internally, you need to purchase and manage: telephony systems VoIP softphone, IVR systems and auto-dialers call recording and QA software physical hardware and servers CRM databases office / storage space workforce management software physical equipment like laptops and headsets and more!
Avaya
APRIL 15, 2019
This blog is authored by Robin Gareiss, President and Founder, of Nemertes Research. She also is a widely recognized expert in the communications field, with specialty areas of VOIP/UC, collaboration, and managed/hosted/cloud communications services. Enables new sales or upsell (12%). Reduces time agents spend on calls (24%).
Babelforce
APRIL 6, 2022
In this post: What we mean when we talk about KYC Know Your Customer is easy to set up KYC is the first step in personalized service How KYC benefits the contact center Next steps for better KYC. This is a system that integrates all the software you use, such as CRM or helpdesk, with your phone lines or VoIP technology.
Avaya
APRIL 3, 2017
Jeff was a pioneer in the VoIP industry, having created the Voice over the Net conference, co-founding Vonage. He extends his vision that messaging is at the center of the digital transformation era. It’s not surprising to find a female agent is more successful upselling to a male customer buying flowers.
VirtualPBX
JANUARY 19, 2023
Your VoIP customer service team is on the front line of your business, which means you should do everything they can to make their work easier. When you give them access to the right tools, they’re able to retain and upsell customers, provide great customer experience, and deliver timely responses.
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