Blog, Contact Center and Outbound sales - Customer Contact Central

How to Optimize Omnichannel Performance in the Contact Center

Monet Software

JANUARY 16, 2020

To blend or not to blend—that is the question for today’s call centers. Blended agent assignments have been a staple of the contact center since the advent of automated call distribution (ACD) systems. As the omnichannel contact center has blossomed the variety of contact types to manage has multiplied.

Contact Center

Contact Center Abandon rate Outbound sales Average Handle Time

Call Center Outsourcing: Pros, Cons, and Best Practices

OctopusTech

SEPTEMBER 9, 2023

These countries outsource their call center operations from less expensive countries like Asia to manage their budget and ease their business operations for a cost-effective business solution. The dedicated call centers handle day-to-day customer queries such as solving credit card issues, checkout process problems, and many more.

Best practices

Best practices outsourcing Call Center virtual call center

Customer Contact Central

How to Optimize Omnichannel Performance in the Contact Center

Call Center Outsourcing: Pros, Cons, and Best Practices

Webinars

Stay Connected