Spearline

NOVEMBER 2, 2021

And how could poor audio quality be affecting your contact center? Call durations/handling times and first call resolution If both your customer and your agent are struggling to communicate through poor audio quality, inevitably, the call can take longer to resolve.

Contact Center 52

Contact Center First call resolution Outbound sales Airlines 52

TLC Associates

AUGUST 28, 2019

First it’s alive, then it’s dead, and then it’s back again. Whether its outbound sales or customer retention, consumers crave personalization. As data gathering machines, companies have this information available – contact center agents just need the ability to access this data. How personal do you need to get?

Customer Experience 49

Customer Experience Outbound sales First call resolution Healthcare 49

OctopusTech

SEPTEMBER 9, 2023

Call center outsourcing refers to a strategic business decision made by a company to delegate its customer support inquiries from a third-party source often called a Business Process Outsourcer (BPO) rather than hiring an in-house team of employees. These channels include live chat, phone calls, SMS, email, and social media.

Best practices 62

Best practices outsourcing Call Center virtual call center 62