USAN
MAY 10, 2022
Following are some helpful workforce optimization strategies for improving agent engagement and the agent experience overall: 1. One emerging trend in contact center workforce management is shift bidding. Gamification. As it turns out, gamification has proven to be a powerful way to bolster agent engagement.
Verint
AUGUST 17, 2017
Clearly, employee engagement is of paramount importance to an overwhelming majority of contact center executives today. Not to be overlooked is the fact that there are also several emerging and established solutions that directly address the challenges of the changing contact center workforce.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Noble Systems
SEPTEMBER 8, 2020
COVID-19 has forced many contact centers to quickly transition from onsite to, in some cases, fully remote operations. This blog compiles the top five best practices to help those who are transitioning to, or looking to maintain, an at-home workforce to achieve the best outcomes. We are all learning as we go.
Aspect
JANUARY 21, 2019
Easy, remote access to key contact center workforce management tools : Mobile apps allows agents to easily change their schedules and let supervisors easily manage agent schedules…from anywhere. A fun environment where employees can interact with their peers : Add individual and team gamification with awards and badges.
Noble Systems
SEPTEMBER 29, 2020
Optimize operational performance and lower costs – Get the critical data and feedback you need to effectively and efficiently manage agent and workflow processes across functions and teams, giving you a unified view of contact center performance. Workforce Management. Gamification. The Noble Workforce Optimization Suite.
Expert insights. Personalized for you.
52 
Let's personalize your content