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Defining WFO. (Hint – It’s Not Just About Workforce Management)

Noble Systems

Optimize operational performance and lower costs – Get the critical data and feedback you need to effectively and efficiently manage agent and workflow processes across functions and teams, giving you a unified view of contact center performance. Workforce Management. Gamification. The Noble Workforce Optimization Suite.

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Make Life Easier for Your Entire Workforce

Aspect

Easy, remote access to key contact center workforce management tools : Mobile apps allows agents to easily change their schedules and let supervisors easily manage agent schedules…from anywhere. A fun environment where employees can interact with their peers : Add individual and team gamification with awards and badges.