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Top 5 Best Practices for Successfully Transitioning from Onsite to an At-Home Contact Center Workforce

Noble Systems

COVID-19 has forced many contact centers to quickly transition from onsite to, in some cases, fully remote operations. This blog compiles the top five best practices to help those who are transitioning to, or looking to maintain, an at-home workforce to achieve the best outcomes. We are all learning as we go.

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Defining WFO. (Hint – It’s Not Just About Workforce Management)

Noble Systems

Optimize operational performance and lower costs – Get the critical data and feedback you need to effectively and efficiently manage agent and workflow processes across functions and teams, giving you a unified view of contact center performance. Workforce Management. Voice of The Customer. Gamification.