SharpenCX
FEBRUARY 6, 2018
Managers try their best to improve productivity and morale, but most of the time the incentives and programs:· Involve more work· Only benefit a small group· Distract from their jobsIn the end, agents are left with incentive programs that either [.].
NobelBiz
JUNE 5, 2023
An outbound lead generation call center can deliver personalized experiences by treating every interaction as an opportunity to understand and meet the unique needs of each prospect. Learn how to implement a solid call center gamification strategy today by watching our dedicated workshop.
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ShepHyken
JANUARY 3, 2020
This week we feature an article by Tom Paton who writes about how customer service teams are using gamification as a way to improve performance and retention. Unfortunately, some team leaders fail to get the most out of their customer support agents, leading to low morale and higher turnover. What is gamification?
NobelBiz
FEBRUARY 22, 2023
Today’s call center systems include gamification features that boost staff morale and motivation. Segmentation is a must Indeed, within your contact center, shrinkage rates vary widely from department to department and from team to team. Another approach to keep them competitive is to provide incentives.
NobelBiz
APRIL 18, 2022
Use Gamification to assess individual performances One of the most prominent applications of gamification in contact centers is to assess the quality of agents work. Data such as average call handling time and initial call resolution rates can be used by call center managers to track individual development.
NobelBiz
OCTOBER 18, 2021
Today’s call center systems include gamification features that boost staff morale and motivation. Segmentation is a must Indeed, within your contact center, shrinkage rates vary widely from department to department and from team to team. Another approach to keep them competitive is to provide incentives.
Aspect
JANUARY 21, 2019
Contact center software providers have responded to this revelation by introducing new features that cater to the needs of agents. But enhancements to agent software tools are only part of the picture. These breakthroughs don’t address the needs of the contact center staff who are not agents.
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