Call Design

JANUARY 20, 2022

Engagement is the most important factor for managers looking to advance contact centre KPIs. If your contact centre also wants to increase its customer service satisfaction score, managers can coach agents to amplify customer service quality, and provide constructive feedback to improve performance. The Power of Gamification.

Gamification 78

Gamification Coaching Construction Employee engagement 78

Monet Software

APRIL 24, 2020

If an agent feels threatened or disconnected, constructive critique can come across as harsh criticism. Gamification to make each day a challenge, chart progress and reward superior performance, whether in bonuses or accolades. For more information about these elements, download our whitepaper on employee engagement here.

Contact Center 62

Contact Center Management call center workforce Average Handle Time 62

ProProfs Blog

SEPTEMBER 17, 2021

When your employees are happy, their efforts result in better customer experiences, leading to better organizational growth. Shep Hyken rightly says that: If we consistently exceed the expectations of employees, they will consistently exceed the expectations of our customers. What is Employee Experience?

Best practices 78

Best practices Surveys Journey mapping Gamification 78

Lumoa

FEBRUARY 9, 2023

Customer experience is constructed in direct or indirect interaction with your company but it always involves the subjective response of the customer. Employee Engagement: Employees are aligned with the goals of the organization. This helps to ensure customer satisfaction and builds long-term customer loyalty.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178