Beyond Philosophy

AUGUST 3, 2016

As Customer Experience consultants, we find that the majority of companies have no idea where and when in their present Customer Experience, they cause customers pain. We discovered that before the agent sent to inspect the incident would enter the flat, our consultant had to pay him £200 ($262), cash, for a fee like a deductible.

Complaint resolution 271

Complaint resolution Consulting Consulting Customer emotions 271

Beyond Philosophy

JULY 5, 2015

Companies that are customer-obsessed, and what makes them both unique and successful, have been extensively profiled by consultants and the business press. Customer obsession, what I refer to as ‘inside-out’ customer-centricity, has been a frequent subject of my blogs and articles. Customer Focus.

Customer centricity 279

Customer centricity Complaint resolution Banking Enterprise 279

Wowdesk Blog

MAY 20, 2020

It allows customers to register their issues and seek consultation from the product/service experts. . Using these systems the agents and other members of the support team can optimize the speed of their customer complaint resolution. Customers can easily track their issues.

Complaint resolution 98

Complaint resolution Customer centricity Self service Consulting 98

SmartKarrot

JUNE 24, 2020

In this blog, we’ll delve deeper into the process of setting up effective OKRs for customer success. Key Result 3 – Reduce turnaround time for complaint resolution by 50% in the first quarter. Key Result 2 – Prepare a report on the average turnaround time for complaint resolution. Conclusion.

Complaint resolution 10

Complaint resolution Customer retention Upselling Customer Support 10