coaching-medicine-for-the-contact-center Blog Related Topics 
NICE inContact
JUNE 5, 2019
However, every day in the contact center, supervisors and managers send incomplete messages to their agents, failing to prescribe what “medicine” is needed to correct their performance problems. So how can you effectively “treat” your contact center with invaluable coaching medicine?
Monet Software
NOVEMBER 11, 2020
How to treat employee burnout and reinvigorate call center engagement for the long haul. Do you feel it spreading through your contact center workforce? If you’re seeing symptoms of burnout in your SMB contact center, or in online interactions with certain remote agents, it’s time to do something about it.
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NICE inContact
SEPTEMBER 15, 2016
Every contact center manager wants a team of agents that perform at optimum levels. When executed correctly, regular coaching sessions can inspire agents to elevate their performance to new heights. That’s why it’s so important to be as considerate and thoughtful as possible with call center coaching.
IdeasUnlimited
AUGUST 16, 2022
As the number of patients grows, all healthcare companies struggle to pick up calls and will eventually turn to third party call center service providers. Infact, call centers are now claiming the largest ever growth in healthcare clients with many hospitals, clinics and even solo practitioners turning to call centers for customer service.
CustomerSuccessBox
JANUARY 24, 2019
Customer support is a cost center while customer success brings in revenue. Customer Support department takes up the issue only when the customer contacts them and shares their problem. Customer Support department takes up the issue only when the customer contacts them and shares their problem. That is NOT true.
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