Blueship Call Center

SEPTEMBER 26, 2023

The call center sector has seen a significant transition in the commercial world. Call centers began as internal divisions devoted to sales and customer service. The use of call center outsourcing techniques increased corporate productivity in the latter half of the 20th century.

outsourcing 70

outsourcing Call Center Calibration Contact Center 70

TeleDirect

MARCH 9, 2023

Learn about the latest trends in work-from-home call centers since the onset of the COVID-19 pandemic. Find out how companies are adapting to this new remote work model and how it impacts the customer service industry. In the call center industry, it’s been great. We want to hear from you.

Call Center 62

Call Center outsourcing Technology Analytics 62

ShepHyken

JANUARY 22, 2023

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. How do you keep your loyal customers? How do you keep your loyal customers?

Customer Service 120

Customer Service Contact Center Self service Consulting 120

TeleDirect

DECEMBER 14, 2023

A great product can only take you so far. The most successful companies usually have excellent customer service strategies — regardless of industry. These strategies typically include a dedicated contact center. Contact centers like TeleDirect function as an extension of your company.

Contact Center 62

Contact Center Personalization Cloud contact outsourcing 62

ShepHyken

JANUARY 23, 2023

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. How do you keep your loyal customers? How do you keep your loyal customers?

Customer Service 34

Customer Service Contact Center Self service Consulting 34

Netomi

JANUARY 5, 2022

Customer service leaders come in all shapes and sizes. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Stacy Sherman.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

aircall

JANUARY 11, 2021

Emails and phone calls will always have a proper place in sales and support operations, and cloud phone SMS is a nice complement to those communication channels. It’s not a completely foreign notion to get a text from a company customers enjoy doing business with. SMS is a concise way of saying short message service.

voip 62

voip Best practices Sales call center software 62