Callminer

AUGUST 6, 2019

There are a number of call center software solutions on the market, comprising more than half a dozen types of these tools. That’s not to mention the number of software tools that integrate with the various call center software solutions. Types of Call Center Software. Be mindful of integrations.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

Outsource Consultants

JULY 17, 2018

Don’t Hide From Your Mistakes, Use Contact Centers to Give Proactive Customer Service. There’s no use trying to cover it up or hide from it because in the age of social media you will be sniffed out and end up looking weak. Instead, utilize your contact center and proactively own up to whatever problem you’re facing.

Contact Center 59

Contact Center Customer Service outsourcing Social media contact 59

Avaya

APRIL 9, 2019

My previous esports blog highlighted the dramatic growth of the market with 380 million esports viewers today jumping to nearly 560 million viewers by 2021. And the mobile, social, always-on nature of esports makes it a growing global phenomenon. The most strategic and lucrative sponsorship will become the mobile app.

Entertainment 51

Entertainment Social media contact Contact Center Technology 51

Etech GS

APRIL 1, 2019

Take the agent into an individual coaching session to discuss the interaction whether it be a chat, call, or social media contact. If you run a large contact center, you will need to have an internal team of quality analysts as well. Today’s customer interacts with contact centers via multiple channels.

Calibration 56

Calibration Coaching Social media contact Contact Center 56