Outsource Consultants
JUNE 5, 2018
3 Ways Contact Centers Help Maintain Positive Brand Image. Contact center outsourcing can assist with these tasks in the following three ways: Surveys and Follow-Up Calls: When people make purchases over the phone, there is a golden opportunity for agents to discuss their satisfaction levels. The solution? We can help!
Outsource Consultants
JULY 17, 2018
Don’t Hide From Your Mistakes, Use Contact Centers to Give Proactive Customer Service. There’s no use trying to cover it up or hide from it because in the age of social media you will be sniffed out and end up looking weak. Instead, utilize your contact center and proactively own up to whatever problem you’re facing.
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Etech GS
APRIL 1, 2019
Take the agent into an individual coaching session to discuss the interaction whether it be a chat, call, or social media contact. If you run a large contact center, you will need to have an internal team of quality analysts as well. Today’s customer interacts with contact centers via multiple channels.
Callminer
AUGUST 6, 2019
.” – Sandie Simms, 12 Questions to Ask When Choosing Contact Centre Software , West UC; Twitter: @West_UC. Know the latest call center trends. Contact center software has evolved as customers’ expectations and needs have shifted with the rise of mobile devices and social media. Social media.
Avaya
APRIL 9, 2019
My previous esports blog highlighted the dramatic growth of the market with 380 million esports viewers today jumping to nearly 560 million viewers by 2021. And the mobile, social, always-on nature of esports makes it a growing global phenomenon. The most strategic and lucrative sponsorship will become the mobile app.
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