Callminer

AUGUST 6, 2019

There are a number of call center software solutions on the market, comprising more than half a dozen types of these tools. That’s not to mention the number of software tools that integrate with the various call center software solutions. Types of Call Center Software. Be mindful of integrations.

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call center software Best practices Call Center Interactive Voice Response 140

Avaya

APRIL 9, 2019

My previous esports blog highlighted the dramatic growth of the market with 380 million esports viewers today jumping to nearly 560 million viewers by 2021. And the mobile, social, always-on nature of esports makes it a growing global phenomenon. The most strategic and lucrative sponsorship will become the mobile app.

Entertainment 51

Entertainment Social media contact Contact Center Technology 51

Etech GS

APRIL 1, 2019

Take the agent into an individual coaching session to discuss the interaction whether it be a chat, call, or social media contact. This blog was published on LinkedIn. If you know there is a bad interaction, do not choose to play it in a calibration session that is attended by a large group. Until next time!

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Calibration Coaching Social media contact Contact Center 56

Outsource Consultants

JULY 17, 2018

Instead, utilize your contact center and proactively own up to whatever problem you’re facing. This can be accomplished by utilizing social media to announce the problem and explain exactly what steps you’ll take to fix it. This blog post is based on an article from CustomerThink. We can help!

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Contact Center Customer Service outsourcing Social media contact 59