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Ecommerce , CX and the ‘New Normal’ – BPO / Outsourcing Companies Support Brands

Anexa BPO

In the interest of identifying, and capitalizing on these massive changes and 2021 ecommerce trends, there has never been a better time for brands and companies to include BPO (outsourcing) as part of their business model. By 2027, it’s projected that social commerce will account for $604 billion in sales. And e-commerce?

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The New Player in Town – eB2B Platforms

Anexa BPO

Let’s look at some of the strategies employed by newer eB2B operators. So how can BPO outsourcing companies like Anexa impact your brand’s ability to harness the critical opportunities that lead to sustainable growth? Sustainable growth is at hand. And e-commerce? We were made for that.

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B2B Has Its Own CX Challenges

Anexa BPO

In today’s competitive business world, customer experience (CX) has become a critical component of any successful business strategy. Data, data, and more data Your B2B CX strategies need to be built on data – consistent, comprehensive, and connected. These initiatives should be well-defined, to the point and compelling.

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The Next Normal: The Only Constant is Change Itself

Anexa BPO

As work from home and remote delivery become the new norm, organizations need to analyze their location strategy and address issues of cost and access to the right talent. It might be time to ask yourself how a BPO / outsourcing company like Anexa can impact your company’s ability to meet the future? And e-commerce?