BlueOcean

OCTOBER 4, 2023

Data from ICMI also reveals that 76% of call center professionals believe bilingual support improves the customer experience, brand loyalty, and customer satisfaction. Surveys of consumers who speak English as an additional language (rather than their primary language) have revealed similar statistics.

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

Anexa BPO

FEBRUARY 17, 2023

Using operational and financial metrics that are already familiar tools to these upper-level leaders can support your position, and prove your points. Data and metrics that are pulled from surveys simply won’t fit in this context and won’t provide ongoing analysis and feedback requirements.

B2B 52

B2B Bilingual agents Outbound sales B2C 52

Global Response

SEPTEMBER 11, 2023

This can include things like telemarketing, surveying, appointment setting, customer service, technical support or other areas of service. They’re a great choice for companies who need to do telemarketing, surveying, or market research. How experienced is this provider with tracking / improving relevant metrics?

Call Center 62

Call Center outsourcing Telemarketing Bilingual agents 62

Global Response

JULY 23, 2023

When you’re ready to expand your customer service into offering multilingual support , it’s much cheaper to outsource rather than hiring bilingual agents in-house. When outsourcing, your agents can offer round-the-clock support as well, ensuring all of your support, regardless of language, has the same benefits.

Call Center 62

Call Center outsourcing Customer Service Bilingual agents 62

Global Response

APRIL 17, 2023

Many offshoring companies offer multilingual support, but their agents are more likely to be fluent in languages that are less common in the US and Canada. Feature #2: Experienced Agents Similarly, the overall experience and expertise of your BPO call center’s agents will make or break your call center outsourcing experience.

Call Center 62

Call Center outsourcing Bilingual agents Chatbots 62

Anexa BPO

FEBRUARY 23, 2023

Let’s look at some of the success-specific metrics that help measure true customer success. Churn Rate This metric provides insight – in the form of a percentage – into the number of customers that you have lost over specified periods of time. This data can be used to identify the revenue loss attached to each customer.

Bilingual agents 52

Bilingual agents Customer centricity industry standards Metrics 52