Global Response

JUNE 13, 2023

There’s plenty of reasons why in-house or domestic teams are difficult to manage in today’s marketplace—rising costs and shrinking budgets, large overhead and setup costs, a difficult labor market and challenges with scaling and flexibility all make in-house teams more difficult now than in the past. Large labor market.

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outsourcing Call Center Bilingual agents Education 62

Global Response

APRIL 27, 2023

While this is often true, high quality is just one benefit of domestic call center outsourcing—in addition, outsourcing domestically provides you with: Access to a skilled labor market. Outsourcing doesn’t just outsource your agents—it also outsources the job of recruiting, sourcing, interviewing, hiring, training and managing those agents.

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outsourcing Call Center Bilingual agents Marketing 62

Outsource Consultants

SEPTEMBER 11, 2018

For the nearly half a billion people who speak Spanish around the world, Guatemalan agents have neutral Spanish accents that can help a variety of Hispanic countries and US Hispanic markets. El Salvador has deep bilingual agent (English and Spanish) capacity. El Salvador.

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Outsource Consultants

OCTOBER 2, 2018

The great company culture in these mid-market nearshore contact centers produces better CX scores than larger BPO firms for companies seeking support in a variety of languages including English, Spanish, and French. Chile is one of the safest countries in Latin America with a stable economy and government. provider costs by up to 50%.

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outsourcing Contact Center Bilingual agents Automotive 52