Global Response

JUNE 13, 2023

There’s plenty of reasons why in-house or domestic teams are difficult to manage in today’s marketplace—rising costs and shrinking budgets, large overhead and setup costs, a difficult labor market and challenges with scaling and flexibility all make in-house teams more difficult now than in the past. Large labor market.

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outsourcing Call Center Bilingual agents Education 62

Global Response

APRIL 27, 2023

When it comes to outsourcing, there’s plenty of myths floating around—we’re here with 40+ years of experience in the customer service industry to help you sort out the facts. Outsourcing doesn’t just outsource your agents—it also outsources the job of recruiting, sourcing, interviewing, hiring, training and managing those agents.

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outsourcing Call Center Bilingual agents Marketing 62

Outsource Consultants

SEPTEMBER 11, 2018

For the nearly half a billion people who speak Spanish around the world, Guatemalan agents have neutral Spanish accents that can help a variety of Hispanic countries and US Hispanic markets. Call centers in El Salvador are great options for inbound customer service, outbound sales, and telemarketing. El Salvador.

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outsourcing Contact Center Bilingual agents Outbound sales 52

Outsource Consultants

OCTOBER 2, 2018

We continue to see these smaller, more nimble vendors outperform the big BPOs, providing high-quality service with lower attrition rates. These organizations feature highly qualified, college-educated agents, ensuring a high-level customer experience and the scalability to meet companies’ seasonal peaks. Telecom and cable.

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outsourcing Contact Center Bilingual agents Automotive 52