BlueOcean

OCTOBER 4, 2023

For example, we just launched a new program for a client repatriating their customer care from a huge multinational offshore partner back to an onshore solution. The value of that improved metric plays a big role in the client’s bottom line. The most recent census reports that 21.4% of Canadians speak French as a first language.

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

Anexa BPO

FEBRUARY 23, 2023

Let’s look at some of the success-specific metrics that help measure true customer success. Churn Rate This metric provides insight – in the form of a percentage – into the number of customers that you have lost over specified periods of time. This data can be used to identify the revenue loss attached to each customer.

Bilingual agents 52

Bilingual agents Customer centricity industry standards Metrics 52

Global Response

SEPTEMBER 11, 2023

For example: How much and how fast is your call volume and customer base growing? Ideally, your call center partner should provide access to experts and experience you don’t have in-house, whether that’s bilingual agents, experienced CX leadership or something else. Will you need to scale up or back in the near future?

Call Center 62

Call Center outsourcing Telemarketing Bilingual agents 62

Global Response

JULY 23, 2023

Some of the most common examples of in-house customer service that really works include: Startups and Small Businesses. If you don’t need many agents—or perhaps don’t need even full-time customer support right now—in-house customer service can be more cost-effective. Organizations needing to improve customer service metrics.

Call Center 62

Call Center outsourcing Customer Service Bilingual agents 62

Global Response

JUNE 20, 2023

For example, if you’re onshoring, your costs will be much higher—but you can mitigate this in advance by setting up a hybrid team with some onshore agents for tasks that require high quality levels, and some offshore agents for more back-of-office or manual tasks. How many agents will you need to hire to achieve your goals?

Call Center 62

Call Center outsourcing Bilingual agents Education 62

Global Response

APRIL 17, 2023

Many offshoring companies offer multilingual support, but their agents are more likely to be fluent in languages that are less common in the US and Canada. Feature #2: Experienced Agents Similarly, the overall experience and expertise of your BPO call center’s agents will make or break your call center outsourcing experience.

Call Center 62

Call Center outsourcing Bilingual agents Chatbots 62

Global Response

JULY 23, 2023

For example, at Global Response, our goal is not just to provide you with customer service agents, but to provide you with brand specialists who integrate seamlessly into your brand. With an outsourced call center, bilingual agents are common. In most cases, probably not.

Call Center 62

Call Center outsourcing Bilingual agents Service level 62