BlueOcean

OCTOBER 4, 2023

When one in five of your customers speak something other than English as their first language, providing bilingual customer support is critical. But what mix of live agents versus AI is best for your business? The value of that improved metric plays a big role in the client’s bottom line.

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

Global Response

SEPTEMBER 11, 2023

Inbound call centers focus specifically on inbound calls, and may not have the capacity or technology to manage outbound calling to customers. Inbound call centers are a great solution for overflow or after-hours customer support. For example: How much and how fast is your call volume and customer base growing?

Call Center 62

Call Center outsourcing Telemarketing Bilingual agents 62

Global Response

JULY 23, 2023

Customer service is more important than ever—all the data backs this up. Scenarios Favoring In-House Customer Service In-house customer service—and the advantages it offers—can be a great benefit for some businesses. As your business grows, customer demand and communications typically grow proportionally.

Call Center 62

Call Center outsourcing Customer Service Bilingual agents 62

Global Response

JUNE 20, 2023

For international companies, these languages are a must for customer support. Tunisia has a strong ICT infrastructure, providing consistent and reliable support for international businesses. How many agents will you need to hire to achieve your goals?

Call Center 62

Call Center outsourcing Bilingual agents Education 62

Global Response

APRIL 17, 2023

Many offshoring companies offer multilingual support, but their agents are more likely to be fluent in languages that are less common in the US and Canada. Feature #2: Experienced Agents Similarly, the overall experience and expertise of your BPO call center’s agents will make or break your call center outsourcing experience.

Call Center 62

Call Center outsourcing Bilingual agents Chatbots 62

Global Response

JULY 23, 2023

For example, at Global Response, our goal is not just to provide you with customer service agents, but to provide you with brand specialists who integrate seamlessly into your brand. Is the ease of using an outsourced call center worth the risk of losing the quality service that keeps your customers loyal to your brand?

Call Center 62

Call Center outsourcing Bilingual agents Service level 62