BlueOcean

OCTOBER 4, 2023

When one in five of your customers speak something other than English as their first language, providing bilingual customer support is critical. But what mix of live agents versus AI is best for your business? You’ll want to ask about labor markets, hiring timelines, retention stats and more.

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

Global Response

NOVEMBER 14, 2023

Not only do these customers have to navigate their questions and concerns, but they generally have to do it in a second or third language, rather than their own native tongue, resulting in higher miscommunications, lower customer satisfaction, more customer abandonment and so on. Multilingual customer support.

Call Center 62

Call Center Bilingual agents outsourcing Telemarketing 62

Global Response

JULY 23, 2023

Look for outsourcing partners who emphasize brand training and integration as a key element of their partnership with you. For example, at Global Response, our goal is not just to provide you with customer service agents, but to provide you with brand specialists who integrate seamlessly into your brand.

Call Center 62

Call Center outsourcing Bilingual agents Service level 62

Global Response

JUNE 20, 2023

Consider that the Tunisian workforce offers educated, multilingual workers who are well-trained in providing quality customer service. Tunisia’s focus on education and strong universities develop workers who are well-versed in communications, technology, international business, customer service and other areas.

Call Center 62

Call Center outsourcing Bilingual agents Education 62