BlueOcean

OCTOBER 4, 2023

Data from ICMI also reveals that 76% of call center professionals believe bilingual support improves the customer experience, brand loyalty, and customer satisfaction. Surveys of consumers who speak English as an additional language (rather than their primary language) have revealed similar statistics. It’s our thing.

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

Certified Languages International

AUGUST 10, 2021

Maybe your bilingual agents are enough. Maybe you don’t see the need to increase your market share beyond English speakers. But just because you’re doing well now without telephone interpreting services, doesn’t mean your customers won’t expect you to have multilingual support in the future. . Still need more convincing?

Call Center 52

Call Center Bilingual agents Customer Care Contact Center 52

Outsource Consultants

OCTOBER 2, 2018

The great company culture in these mid-market nearshore contact centers produces better CX scores than larger BPO firms for companies seeking support in a variety of languages including English, Spanish, and French. Services provided by contact centers in the Mexico, Chile, and Belize include: Inbound customer service and customer care.

outsourcing 52

outsourcing Contact Center Bilingual agents Automotive 52