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Bilingual Customer Support: Where Live Agents and AI Coincide

BlueOcean

We believe that your French-Canadian consumers deserve support from agents who understand not only your brand, but also understand the consumer landscape and consumer support expectations in Canada. Likewise, we know that offering live agent support for Spanish consumers is a competitive advantage in many markets in the U.S.

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Adding Telephone Interpretation to Your Call Center Is Smart. Here’s Why

Certified Languages International

Maybe your bilingual agents are enough. Maybe you don’t see the need to increase your market share beyond English speakers. But just because you’re doing well now without telephone interpreting services, doesn’t mean your customers won’t expect you to have multilingual support in the future. . Still need more convincing?

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Nearshore Contact Center Outsourcing Spotlight: Mexico, Chile, and Belize

Outsource Consultants

The great company culture in these mid-market nearshore contact centers produces better CX scores than larger BPO firms for companies seeking support in a variety of languages including English, Spanish, and French. Services provided by contact centers in the Mexico, Chile, and Belize include: Inbound customer service and customer care.

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Multilingual Support: Expanding Reach with Retail Call Center Services

Global Response

The larger an audience you can market to, the larger your personal audience can grow. Offering multilingual service allows you to compete in international markets while providing exceptional customer support to customers both home and abroad. Looking for Multilingual Support?