BlueOcean

OCTOBER 4, 2023

Data from ICMI also reveals that 76% of call center professionals believe bilingual support improves the customer experience, brand loyalty, and customer satisfaction. Surveys of consumers who speak English as an additional language (rather than their primary language) have revealed similar statistics. It’s our thing.

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

Certified Languages International

AUGUST 10, 2021

Maybe your bilingual agents are enough. But just because you’re doing well now without telephone interpreting services, doesn’t mean your customers won’t expect you to have multilingual support in the future. . This holds true even if your LEP customers are proficient in English. Source: Yan Krukov from Pexels.

Call Center 52

Call Center Bilingual agents Customer Care Contact Center 52

Outsource Consultants

OCTOBER 2, 2018

The Spanish language in Chile is formal and spoken with a neutral accent, which means the bilingual agents can provide excellent customer service in both Spanish and English. Services provided by contact centers in the Mexico, Chile, and Belize include: Inbound customer service and customer care. Data entry.

outsourcing 52

outsourcing Contact Center Bilingual agents Automotive 52