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Bilingual Customer Support: Where Live Agents and AI Coincide

BlueOcean

We believe that your French-Canadian consumers deserve support from agents who understand not only your brand, but also understand the consumer landscape and consumer support expectations in Canada. If mistakes, delays, or escalations happen because of misinterpretation, your customer loyalty—and your bottom line—is going to suffer.

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Adding Telephone Interpretation to Your Call Center Is Smart. Here’s Why

Certified Languages International

Maybe your bilingual agents are enough. But just because you’re doing well now without telephone interpreting services, doesn’t mean your customers won’t expect you to have multilingual support in the future. . This holds true even if your LEP customers are proficient in English. Source: Yan Krukov from Pexels.

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Nearshore Contact Center Outsourcing Spotlight: Mexico, Chile, and Belize

Outsource Consultants

The Spanish language in Chile is formal and spoken with a neutral accent, which means the bilingual agents can provide excellent customer service in both Spanish and English. This highly cost-competitive market, combined with exceptional English-speaking agents, makes Belize an ideal choice for call center outsourcing.

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Multilingual Support: Expanding Reach with Retail Call Center Services

Global Response

Not only do you need access to the language support that matters most to your customers, but you also need access to the services and solutions that matter most for your unique audience. At the same time, uniting those agents under a single team improves quality and consistency, ensuring better support for your customers.