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Nearshore Contact Center Outsourcing Spotlight: Guatemala, Honduras, and El Salvador

Outsource Consultants

Honduras is great for companies because of its competitive labor wages, their government is supportive of the outsourcing industry, and their world-class fiber optic technology. Honduran contact centers offer top-tier technological advantages including robust and custom data tracking systems, training systems, and live chat support software.

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Nearshore Contact Center Outsourcing Spotlight: Mexico, Chile, and Belize

Outsource Consultants

Technology. The Spanish language in Chile is formal and spoken with a neutral accent, which means the bilingual agents can provide excellent customer service in both Spanish and English. Health and beauty. Travel and hospitality. Restaurant/food. Roadside assistance. Telecom and cable. Technical support and helpdesk.

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Onshore, offshore, nearshore call centers

Global Response

The biggest drawback to onshore call centers is simply that it costs more on all fronts—from hiring in the US to overhead costs of technology, equipment and working space. If you’re looking for advanced technology, cloud-based systems and reporting and an omnichannel approach, an onshore or homeshore call center might be your best bet.