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The Caribbean: A Hidden Gem for Nearshore Outsourcing

Outsource Consultants

Unveiling Multilingual Talents The Caribbean is a multilingual haven , with several countries offering bilingual agents fluent in both English and Spanish. To explore Caribbean BPO partners and their amazing customer support offerings, contact our expert BPO advisors for a no-charge consultation.

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Why Geo-Redundancy is Key to a Successful Outsourcing Strategy

Outsource Consultants

Many outsourcing destinations employ skilled, bilingual agents. To explore how geo-redundancy can specifically benefit your organization, contact our expert BPO advisors for a no-charge consultation. Netflix exemplifies how geo-redundancy can drive growth, with the majority of its 8.3

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Nearshore Contact Center Outsourcing Spotlight: Guatemala, Honduras, and El Salvador

Outsource Consultants

We work with many high performing contact centers that are committed to providing scholarships and training for agents to further strengthen their bilingual speaking abilities. El Salvador has deep bilingual agent (English and Spanish) capacity. El Salvador. residents. We can help!

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Nearshore Contact Center Outsourcing Spotlight: Mexico, Chile, and Belize

Outsource Consultants

The Spanish language in Chile is formal and spoken with a neutral accent, which means the bilingual agents can provide excellent customer service in both Spanish and English. Chile is one of the safest countries in Latin America with a stable economy and government. Technical support and helpdesk. Telemarketing. Text (SMS) response.

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Onshore, offshore, nearshore call centers

Global Response

For countries like Canada and Puerto Rico, English is one of the official languages, so there will be a deeper level of native understanding of English, while still offering the benefit of bilingual agents to provide support in Spanish or French as well. Still not sure which model is right for you?