5 Top Customer Service Articles For the Week of March 19, 2018
ShepHyken
MARCH 19, 2018
Adweek) Consumers are demanding multichannel options that are easier to use. Coffee, doughnuts and Big Data: Q+A with Dunkin’ Donuts VP Sherrill Kaplan by Mike O’Brien. This is an excellent case study on how an app can help drive customer loyalty and deliver an easier, more convenient experience.
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