Fonolo

FEBRUARY 15, 2018

Go beyond the standard call center metrics! 3) Add a Personal Touch. Technology has made it simple to track customer preferences, and big data provides trends and insights. Organizations that use this data properly can give their customers a better and more personalized experience, outshining the competition.

Call Center 75

Call Center Contact Center Big data Coaching 75

Callminer

SEPTEMBER 14, 2020

They serve as a bridge between IT and other business functions, making data-driven recommendations that meet business requirements and improve processes while optimizing costs. Learn more about how speech analytics can benefit your call center operation by downloading our white paper, 10 Ways Speech Analytics Empowers the Entire Enterprise.

Call Center 182

Call Center Analytics First call resolution Metrics 182

CSM Magazine

JANUARY 12, 2021

Don’t try to replace your people – after all, despite the benefits Natural Language Processing that AI tools offer, many customers still crave the personal service provided by another human being. For more ideas and inspiration, download our latest white paper entitled “The CX Leader’s Ultimate Guide to Successful AI Projects”.

Enterprise 52

Enterprise Automotive Average Handle Time Transportation 52

Xaqt

FEBRUARY 6, 2020

Back then, Artificial Intelligence, APIs, Robotic Process Automation (RPA), and even "Big Data" weren't things yet. Go ask the person in Public Works responsible for managing your street lights what they think about dynamically adjusting the luminosity based on real-time events happening in the parking department.

Contact Center 52

Contact Center Enterprise Call Center APIs 52

Vistio

OCTOBER 5, 2021

Normally the work that I’m doing, yeah, it does sort of split between my own personal pet sort of projects, the latest book I’m working on or something, and the kind of working with industry leaders. And that goes in one of two ways.

Chatbots 52

Chatbots Contact Center Banking Technology 52