Playvox

MAY 24, 2022

On June 1, 2021, SoFi became a publicly-traded company on the Nasdaq Global Market (Nasdaq). This period of high-stakes decisions and operational scrutiny required a clear and accurate view into many things, including SoFi’s Member Service Teams quality assurance data.

Big data 72

Big data Construction Banking Coaching 72

DMG Consulting

MAY 26, 2020

The greatest areas of investment in service organizations and contact centers are in AI, robotic process automation (RPA), big data and digital-oriented applications, all of which are delivered via the cloud. Adoption of cloud-based recording is starting to pick up momentum, as is analytics-enabled quality management (QM). .

Analytics 96

Analytics Contact Center APIs Consulting 96

DMG Consulting

DECEMBER 10, 2018

This has been the case for the past 40 years, but now the vendors are adding analytics, big data, artificial intelligence (AI) and robotic process automation (RPA) to help companies work smarter instead of harder.

Contact Center 75

Contact Center contact center solutions CRM Enterprise 75

Voxjar

JUNE 8, 2021

Klaus has a unique take on marketing that really stands out from the crowd with their mascot. Automated Quality Assurance Solutions: Speech Analytics. The next two vendors will hopefully introduce you to a new approach to quality assurance in your call center, powered by artificial intelligence and big data.

Call Center 51

Call Center Analytics Enterprise Sales 51

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A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.

Contact Center

DMG Consulting

APRIL 16, 2019

These innovations have come hand in hand with megatrends that include Big Data, analytics, mobility, increased server processing speeds (and decreased costs), the market influence of Millennials (the “smart device” generation), the gig economy, and, of course, the cloud. But market growth is just a part of the story.

Contact Center 48

Contact Center Interactive Voice Response Analytics Self service 48

Verint

MARCH 2, 2016

Verint’s Greg Sherry, vice president, marketing, will present “Why Voice of the Customer Is Essential Now—Understand What Customers and Prospects Are Thinking Before It’s Too Late” at 2 p.m. CRM Magazine – Roundtable Webinar. March 2; Webinar.

CRM 22

CRM Analytics Enterprise Marketing 22