Big data Gamification Knowledge Base Self service 
Fonolo
NOVEMBER 17, 2020
“Expect to see more focus on digital and self-service, less brick and mortar, more efficiency-builders for company and customer, and an increased call for the return of voice to handle the challenging stuff. Storyline: Gamification. Self Service as a Consumer Preference. Consumers feel isolated as it is.
TechSee
MARCH 7, 2019
Forward-looking customer service organizations have discovered various innovative ways to empower their agents and enhance their value to the organization. Team-based models. Gamification. This combination is used in Vodafone’s Welcome Team approach, which uses Big Data analysis to predict almost all potential onboarding issues.
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CSM Magazine
JULY 28, 2022
This includes, for example, the use of passive candidate search methods in social networks, work with virtual remote teams, use of “blind” recruiting technologies, gamification, and the use of artificial intelligence for personnel selection, etc. Working with large data sets (Big Data) is primarily used for HR analytics.
Balto
SEPTEMBER 12, 2023
The transformative shift to digital interactions has changed customer expectations to include 24/7 self-service and personalized and consistent digital experiences across different channels and platforms. Another convenient self-service option is the knowledge base. Evolving customer expectations.
aircall
APRIL 16, 2021
SaaS works well for a variety of general use cases, including: Data backup. Big data analytics. Give your support agents options for how to connect with customers and give customers a choice in how to reach you, like by phone, text, email, or customer service portal. 2) Failing to offer self-service options.
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