CSM Magazine

JULY 16, 2020

Customer service is what matters most. It’s a sentiment that is reflected in the latest findings of multinational professional services company Ernst & Young (EY). AI can propose personalised offerings based on customer needs and then swiftly identify opportunities for intelligent lead generation.

Automotive 59

Automotive Transportation Enterprise Upselling 59

CSM Magazine

FEBRUARY 9, 2021

Property companies will continue to focus on customer service as a differentiator. . Create genuine sales and lettings leads for agents – pent up demand for property means higher customer expectations and greater competition among agents and landlords. Abbie Heslop at EBI.AI

Self service 59

Self service Marketing Automotive Transportation 59

CSM Magazine

JUNE 17, 2020

Coop is ranked as Sweden’s most sustainable grocery chain and has the highest percentage of organic sales in the grocery retail industry. is among the most advanced UK labs to explore the mind-boggling potential of Artificial Intelligence for customer communication. For more information, visit www.coop.se. About EBI.AI.

Automotive 52

Automotive Transportation Big data Chatbots 52

CSM Magazine

DECEMBER 1, 2020

Those that come up with the right formula can expect extra sales, greater customer loyalty, better utilisation of frontline staff and reduced costs. Agents can even ask their virtual concierges questions while in conversation with a customer to deliver fast, accurate and highly personalised responses.

Automotive 69

Automotive Transportation Big data Interactive Voice Response 69

CSM Magazine

FEBRUARY 27, 2020

By automating customer contact management, data recording and analysis processes, AI can readily identify patterns of consumer behaviour that give contact centres and customer service operations a new competitive edge. has seen first-hand how AI is transforming customer service. About the Author.

Automotive 59

Automotive Transportation Telecommunications Big data 59