Big data Customer Experience virtual call center voip 
aircall
DECEMBER 23, 2020
Technology has changed virtually every industry in one way or another. It’s given customers greater control. Big data has changed the dynamics of the B2B sales cycle. Customer success in today’s market requires salespeople to develop a more personalized approach and ensure a good customer experience.
aircall
NOVEMBER 17, 2016
In 2016, 60% of consumers reported having higher expectations in terms of customer service than they did the previous year. This article will look at four customer service trends which will affect the way businesses cater to the customer experience in 2017. Omnichannel is a requisite, but that doesn’t make it easy.
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