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7 Digital Transformation Trends to Watch While You Digitize Your Business

Jive

The Internet of Things is expected to generate more data than we could possibly process—an estimated 600 zettabytes by 2020. Big Data is how we’ll make sense of it all, which is why the industry is expected to reach $102 billion by 2019. Mobile customer experience.

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UCcaS,CCaaS,CPaaS – Everything You Need to Know

Hodusoft

Businesses of every size, type, and industry can benefit from using cloud services for a variety of reasons such as: Data backup Software development and testing Email Disaster recovery Virtual desktops Big data analytics Customer-facing web applications, and more. UCcaS, CCaaS, CPaaS - Everything you need to know.

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8x8 Awarded Seven New Patents Related to Truly Unified Communications

8x8

At 8x8, we aim to stay nimble, responsive and innovative as the company revolutionizes the business communications industry by unifying cloud telephony, messaging, meetings and contact center solutions along with big data and speech analytics on a single cloud platform. Stay tuned for more innovation announcements from 8x8!

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Digital Transformation Challenges: Creating Your Action Plan

aircall

The pressure is on for businesses of every size to stay competitive, build resiliency, and provide a good customer experience. The leadership team doesn’t understand how focusing on the customer experience and pinpointing its gaps can give them a competitive edge. Providing better customer experiences.

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How Mobile OTT is Ruling over Telco Operator

REVE Systems

Voice profit pools are declining and operator text messaging is moving to VoIP based Mobile OTT apps like Whatsapp, Skype, Viber or apps by expert solution providers. What exactly left for operator is Data in this OTT rule but Data doesn’t seem well poised to replace lost revenue. Did they take any step to fight back?

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Improving Your B2B Sales Cycle with Technology

aircall

It’s given customers greater control. Big data has changed the dynamics of the B2B sales cycle. The risk of not having mobile-friendly sites is that it takes prospects and customers more effort to access information, and that reduces the customer experience on mobile devices. Click-to-dial and power dialing.

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Top 5 Customer Service Trends to Look out for in 2017

aircall

In 2016, 60% of consumers reported having higher expectations in terms of customer service than they did the previous year. This article will look at four customer service trends which will affect the way businesses cater to the customer experience in 2017. Omnichannel is a requisite, but that doesn’t make it easy.