Fonolo
NOVEMBER 17, 2020
To achieve that within a remote or hybrid work environment, we’re going to see more contact centers reach for a cloud-based technology that drives camaraderie, increases visibility, allows supervisors to coach from anywhere, and enables agents to self-manage.” Find Out the Rest of the Trends: Contact Center Trends 2021.
Cisco - Contact Center
NOVEMBER 26, 2019
The digital and AI revolution is underway and on track to bring extensive changes to all aspects of business, especially the contact center. As with the automobile, speed for competitive advantage using big data and customer behavioral insights are used to improve decisions. Learn More.
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Tenfold - Contact Center Blog
NOVEMBER 30, 2017
Customer centricity is not just about offering great customer service, it means offering a great experience from the awareness stage, through the purchasing process and finally through the post-purchase process. It’s a strategy that’s based on putting your customer first, and at the core of your business.
aircall
DECEMBER 23, 2020
Technology has changed virtually every industry in one way or another. It’s given customers greater control. Big data has changed the dynamics of the B2B sales cycle. Customer success in today’s market requires salespeople to develop a more personalized approach and ensure a good customer experience.
aircall
NOVEMBER 17, 2016
In 2016, 60% of consumers reported having higher expectations in terms of customer service than they did the previous year. This article will look at four customer service trends which will affect the way businesses cater to the customer experience in 2017. Omnichannel is a requisite, but that doesn’t make it easy.
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