Remove Big data Remove Chief Customer Officer Remove Engineering Remove Upselling
article thumbnail

The indispensable role of Customer Success in B2B SaaS with ChurnZero CEO You Mon Tsang

ChurnZero

To talk about what needs to change and to offer his thoughts on how you can do it, we’re joined by You Mon Tsang who founded not just one, but four successful software companies, including Biz360, Engine 140, and Milktruck, before going on to found his latest business ChurnZero where he’s CEO and founder. The lightning round.

SaaS 52
article thumbnail

The indispensable role of Customer Success in B2B SaaS with ChurnZero CEO You Mon Tsang

ChurnZero

To talk about what needs to change and to offer his thoughts on how you can do it, we’re joined by You Mon Tsang who founded not just one, but four successful software companies, including Biz360, Engine 140, and Milktruck, before going on to found his latest business ChurnZero where he’s CEO and founder. The lightning round.

SaaS 52
article thumbnail

12 Customer Success predictions and trends for 2023

ChurnZero

As more mundane tasks are automated by machine learning and AI, people have increasingly more time to devote to developing relationships with customers. With its ability to comb through big data sets like email faster and more accurately than humans, AI will help more product teams maintain product-market fit.