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Chatbots: The Smart Decision on Customer Service and Artificial Additives

Clarabridge

Donna Peeples, Chief Customer Officer for Pypestream, compares the current state of chatbots with the early stages of IVR systems. Clarabridge is at the cutting edge of customer experience management. Request a demo today. Disillusionment. Follow Dale on Twitter: @ DaleSRoberts.

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Chief Data Officer: Roles, Responsibilities & How It Will Transform Business

SmartKarrot

In today’s age of big data, no business can dream of being successful without being data-driven. For any business to be successful it has become imperative to be data-driven. These data come from customers, clients, internal processes, and other stakeholders.

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The Critical Role Played by CEOs in Creating a Data-Driven Culture

SmartKarrot

This data goes unused cause the company does not have the tools and technology to understand, capture, or make sense of it. The Role of the Modern CEO in creating a data-driven culture. Data has been recognized as a need. To see how SmartKarrot helps B2B companies streamline and scale customer success, Request a Demo.